Exchanges and returns
Changed your mind? It happens. Here's how it works.
Changing or cancelling an order
Once your order is confirmed, we can't add, remove or swap items. If we haven't started making it yet and you'd like a different size, colour or delivery address, email hello@weareamani.com as soon as you can with your order number and the change. If we can't make it work, we'll arrange a return and you're welcome to place a new order.
Returns
You have 10 days from the day your order arrives to request a return. Pieces need to be unworn, unwashed and undamaged, with labels attached and in their original packaging.
To start a return, email hello@weareamani.com with your order number and wait for our go ahead before sending anything back. Returns that arrive without one can't be accepted. Return shipping is at your expense.
What can't be returned
- Custom pieces, including anything made to your measurements, in a different fabric or designed from scratch
- Underwear, including period underwear
- Candles
- Sale items
- Gift cards
Exchanges
The quickest way to swap is to return your piece and place a new order for the one you want.
Faulty or damaged pieces
We check every piece before it leaves our studio, but very occasionally something slips through. Email us as soon as your order arrives, with your order number and a few photos, and we'll make it right.
Refunds
Once your return arrives, we check it and confirm by email. Refunds go back to the card you paid with and usually clear within 5 to 10 business days. Delivery costs aren't refunded.
The fine print lives in our refund policy.
