Orders
Can I change or cancel my order?
Once your order is confirmed, we can't add, remove or swap items. If we haven't started making it yet and you'd like a different size, colour or delivery address, email hello@weareamani.com as soon as you can with your order number and the change. If we can't make it work, we'll arrange a return and you're welcome to place a new order. Cancelled orders are refunded to the card you paid with.
Where can I find my order confirmation?
We email your confirmation and invoice as soon as you order. Can't see it? Check your spam folder, or sign in to your Amani account and look under Orders. Still nothing? Email hello@weareamani.com and we'll sort it out.
Can I order a piece in a different colour or fabric?
Often, yes. On Occasion Edit pieces, tick Make it custom on the product page and tell us your fabric wishes. For anything else, email hello@weareamani.com with what you have in mind and we'll let you know what we can do. Custom pieces can't be returned.
Pre orders and the Occasion Edit
What does pre order mean?
You reserve your piece now and we make it just for you, while the fabric lasts. Pre order for the Occasion Edit closes on 31 October, or sooner if your colour runs out.
When will my piece ship?
Within 21 business days of your order. Every piece is made by hand in Cape Town, and most are ready sooner.
How does the free hem work?
Every Occasion Edit dress comes with a free hem. Add your height and the heels you plan to wear in the Free hem to your height box on the product page and we'll hem it to suit. Leave it blank for our standard length.
Custom and made to measure
Can my piece be made to my measurements?
Yes, on Occasion Edit pieces. Tick Make it custom on the product page, choose your closest size and add your measurements and fabric wishes. We'll be in touch before we cut. Our measuring guide shows you how to measure.
Can you design something from scratch?
We'd love to. Tell us your idea through our custom order form and we'll send you a quote and a ready date. A 50% deposit gets us started, a fitting is included, and the balance is due before your piece ships.
Can I return a custom piece?
No. Custom pieces are made just for you, so they can't be returned or exchanged.
Shipping and collection
When will my order ship?
Every piece is made by hand in our Cape Town studio and ships within 21 business days of your order. Most of the time it's ready sooner.
What does delivery cost?
- South Africa: R100 flat rate, free on orders over R1,600
- International: R850 flat rate
- Collection: free from The Conscious Kitchen, 34 Kloof Street, Gardens, Cape Town (081 521 0967). Please collect within 7 days, after which your order heads back to our studio.
How long does delivery take?
- Cape Town and surrounds: 2 to 3 business days once shipped
- Rest of South Africa: 3 to 6 business days once shipped
- International: depends on your country
How can I track my order?
Once your order is packed and the courier is booked, we'll email you a tracking number. Follow it on our order tracking page or on the courier's website. No updates yet? Your piece is probably still being made. Email hello@weareamani.com any time to check in.
My parcel came back to you. What now?
We'll usually email you to find out what happened. Haven't heard from us? Email hello@weareamani.com and let us know how you'd like to go ahead. Redelivery is at your cost.
Returns and exchanges
What is your returns policy?
You have 10 days from the day your order arrives to request a return. Pieces need to be unworn, unwashed and undamaged, with labels attached and in their original packaging. Email hello@weareamani.com with your order number and wait for our go ahead before sending anything back. Return shipping is at your expense.
What can't be returned?
- Custom pieces, including anything made to your measurements, in a different fabric or designed from scratch
- Underwear, including period underwear
- Candles
- Sale items
- Gift cards
Can I exchange?
The quickest way is to return your piece and place a new order for the one you want.
My piece has a fault.
We're so sorry. We check every piece carefully, but very occasionally something slips through. Email us with your order number and a few photos and we'll make it right.
The full details are on our exchanges and returns page.
Payments and refunds
Is my payment secure?
Yes. Every payment is processed securely by our payment partner, Yoco.
How can I pay?
We're cashless and accept all major credit cards. Amani gift cards can only be used online.
How long do refunds take?
We process returns within 10 business days of receiving them and confirm by email. Refunds go back to the card you paid with and usually clear within 5 to 10 business days after that. Delivery costs aren't refunded, and refunds cover pieces returned in perfect condition with their labels attached.
Things can take a little longer during launches and busy periods.
Amani period underwear
How does Amani Period Underwear work?
Amani period underwear absorbs your period and other vaginal discharge. Each pair has a slim design that draws in moisture, controls odour, holds your flow, and resists leaks for up to 12 hours. So you stay fresh, dry, and comfortable throughout your cycle, whatever you're doing.
Is Amani Period Underwear safe?
Yes, and that matters to us deeply. We take your health and safety seriously, which is why every pair is made from natural materials that are kind to your body and the environment.
Can Amani Period Underwear replace my current routine?
Depending on your flow (light, moderate, or heavy) and what you prefer, our underwear can replace pads, tampons, and cups, or be worn alongside a tampon or cup for extra protection. We recommend trying a few styles at home to find your new routine.
How much can Amani Period Underwear hold?
Our Casual style holds up to 3 regular pads (27 ml), and our Shorty style holds up to 5 (45 ml). Our Brazilian style is best for your lightest days, at the start or end of your cycle, to avoid any unexpected leaks. Absorbency varies by style, so we recommend trying each one at home first to see how it suits your body and your flow.
Where is Amani Period Underwear made?
We've chosen to work with a trusted local factory, so we can bring you quality underwear while reducing our environmental impact and supporting employment in Cape Town. Our manufacturing partner shares our values, with a real focus on making products ethically and sustainably, and on looking after the people who make them.
How do I care for my Amani Period Underwear?
They're easy to look after. Made from bamboo and other natural fabrics, they're best rinsed in cold water after wearing, left to air dry, and reused as often as you need through your cycle. Machine wash during or at the end of your cycle, and don't tumble dry, as this can cause shrinkage. Avoid bleach and harsh chemicals.
A few extra tips:
- If your underwear comes into contact with greasy substances, cosmetics, or perfume and stains, rub the fabric gently with colourless Marseille soap.
- Place your underwear in its bag before washing, and use a gentle detergent on a delicate 30° cycle with the lowest spin.
- Our technology is hygienically sound, but we recommend wearing only your own pairs, to avoid passing on any potential bacteria.
How do I know which absorbency to buy?
Think about how light, moderate, or heavy your flow is across your cycle. Our styles come in three absorbency levels, from lightest to heaviest, shown as a number of droplets on each product page. We recommend wearing a pair at home first to get a feel for how long they last for you. As a reminder, our period underwear can be worn for up to 12 hours at a time, depending on your flow and what you're doing.
How do I choose the right size?
Use our size chart to find your hip and waist measurements and the best size for you. We know underwear sizing varies between brands, so our styles are designed to give you a comfortable fit from the very first wear.
New collections and restocks
Do you have any restocks planned?
Our approach is to make as little as possible, to avoid overproduction and to keep our collections small and special. We do restock a few pieces from each collection. To be the first to know, email us at hello@weareamani.com.
I'm looking for an item from a previous collection.
Email us at hello@weareamani.com and we'll check whether it's still available. Send us the name, reference, and/or a photo of the piece you're after so we can help more quickly. If it's available, you can place your order straight after your email exchange with our team.
Your Amani account
How do I create an account?
Tap the account icon at the top of the page and enter your email address. We'll email you a sign in code, no password needed. Your account is created the first time you sign in.
I can't get into my account.
Make sure you're using the email address you ordered with, and check your spam folder for your code. Still stuck? Email hello@weareamani.com with your name and the email address you use.
